Policies at Chic and Discreet
Things You Need to Know
At Chic and Discreet, we’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.
Shipping and Delivery
How We Do It
At Chic and Discreet, we use Royal Mail 2nd class delivery for all our UK based orders (at customer’s request, we can arrange an express delivery at an extra cost to the customer.) We normally offer a free shipping for all our UK orders. We offer a different method for international shipping.
UNITED KINGDOM- Typically free shipping.
For faster delivery choose: Express delivery £6.95 - Using RoyalMail tracked 3 working days delivery. (Usually next working day)
*International deliveries will be quoted at the checkout based on location
Please note that Chic and Discreet does not accept responsibility for additional duties and taxes that are incurred when shipping outside of the United Kingdom.
Returns and Exchanges
How It Works
If you are not totally satisfied with your purchase, you can return your goods for whatever reason, provided we get full price items back within 28 days and sale items within 14 days from date of receipt and in perfect original saleable condition with the original tags/packaging. We will try our best to ensure your return is processed as quickly as possible but please note this may take around 5-7 working days from receipt of your parcel. Return postage is to be covered by the customer and we do recommend using a trackable returns service. Any items delivered to you with a defect/damage will need to report to us within 7 days of the purchase.
How to return or exchange products
REFUNDS: Please email us at: firstname.lastname@example.org - Listing your name, order number, the product you wish to return and the reason for that return. You do not need to wait for a reply before returning. Then please post your goods back to us within 14 days including your name and order number and reason for return inside the package.
Returns Address : Chic and Discreet, 5 Hopton House, 23 Green Street, London, NW10 6FQ
If approved, your refund (if the goods still have tags, are unworn and in perfect condition) will be processed and a credit will automatically be applied to your PayPal or original method of payment. Please allow a week from receipt of parcel before the refund is completed.
EXCHANGES: There is no need to email in advance if you simply require an exchange. Please return the garment to us with a note detailing what you would like to exchange your purchase for. The items must be sent back in perfect condition – unworn, in saleable condition with their original tags and packaging. All items returned to us are at your own risk, so we recommend using a recorded postal service.
Exchange Address : Chic and Discreet, 5 Hopton House, 23 Green Street, London, NW10 6FQ
Once your return is received and has been inspected, your exchange will be processed. Please allow 3 days from receipt of parcel to dispatch.
All About Information Security
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, date/time stamps, login; e-mail address; password; computer and connection information and purchase history.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
We need to know your personal data so that we can provide you with the products you have requested. We will not collect any data that we do not need in order to provide and oversee this request.
STORING, USING AND SHARING YOUR PERSONAL INFORMATION
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
In order to make certain services available to you, we may need to share your personal data with some of our service partners. This may include delivery partners to make sure goods you order through the website get to you.
We only allow our service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls.
Obviously we do our utmost to ensure that our server hosts are secure and fully accredited. Unfortunately, we cannot be responsible for any illegal breaches that may occur.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
THIRD PARTY LINKS
On occasion we include links to third parties. Where we provide a link. it does not mean that we endorse or approve that site’s notice towards visitor privacy. You should review their privacy notice before sending them any personal data.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com
Or by mail to the following address:
5 Hopton House
23 Green Street